MapleCode completed 3
successful years in early July 2012. As we enter our fourth year, we look back
at our successes and models used to implement various strategies that we
thought of and focused on.
Starting off from a traditional single delivery system, we moved to an organized system focusing on three main delivery models, namely, the Executive Search Practice; the International Search Practice and the Technology Practice. What we have done here, is to have differentiated focus for each of our customers and give a customer oriented approach as and when they demand or simply ask. Hence, deliver what is asked immediately within a time frame rather than just pipeline projects over time. The writer will go back to more of explaining how the practice model works through a different blog.
On the other hand, it was important to have a specific and clear direction for our workforce to understand such changes considering the fluidity of the recruitment industry alongside the 'new agility' developed by our customers mainly in the Information Technology industry. Teams had to now move away from a simple customer satisfaction model to a Customer-Partner model and, clearly understanding what the customer wants on a day-to-day basis.
The internal teams were divided based on their expertise under each of these practices and a structure was created. A specific Sales and Farming team came in to redirect the focus of each team on what they must/should do to achieve a customer first approach. A weekly customer location based meeting system was then introduced to check if the approach is working - and this helped!
Inputs from our past and current workforce members were critical to have different perspectives. To this extent, models that worked well and better were brought back and implemented and this worked yet again as an additional channel to the newer models! It was as well important to also align the support systems of the organization alongside the recruitment function. Hence, the Human Resources and the Finance Offices are currently being re-aligned to help the changes implemented in line with the workforce and customer models.
We look forward to have a Customer and Workforce first approach in 2012-13. Our associates form a critical part of this development initiative. Faster growth prospects for aspiring individuals have been introduced to take up newer challenges and tasks within MapleCode. We look to have associates come forward with their thoughts, ideas and their newer suggestions always.
About MapleCode
MapleCode is a specialized Executive and Technology Search Business established in the year 2009. MapleCode is presently based in Bangalore, India and delivers specialized Search consulting services across India, Asia Pacific, Europe and Americas.
About the Author
Prashanth Vaidyan is a Senior Partner with the Technology Search Practice at MapleCode. He has been with the organization since inception and manages the Technology Mid Management Search assignments. Prashanth can be reach via prashanth.vaidyan@maplecode.com
Starting off from a traditional single delivery system, we moved to an organized system focusing on three main delivery models, namely, the Executive Search Practice; the International Search Practice and the Technology Practice. What we have done here, is to have differentiated focus for each of our customers and give a customer oriented approach as and when they demand or simply ask. Hence, deliver what is asked immediately within a time frame rather than just pipeline projects over time. The writer will go back to more of explaining how the practice model works through a different blog.
On the other hand, it was important to have a specific and clear direction for our workforce to understand such changes considering the fluidity of the recruitment industry alongside the 'new agility' developed by our customers mainly in the Information Technology industry. Teams had to now move away from a simple customer satisfaction model to a Customer-Partner model and, clearly understanding what the customer wants on a day-to-day basis.
The internal teams were divided based on their expertise under each of these practices and a structure was created. A specific Sales and Farming team came in to redirect the focus of each team on what they must/should do to achieve a customer first approach. A weekly customer location based meeting system was then introduced to check if the approach is working - and this helped!
Inputs from our past and current workforce members were critical to have different perspectives. To this extent, models that worked well and better were brought back and implemented and this worked yet again as an additional channel to the newer models! It was as well important to also align the support systems of the organization alongside the recruitment function. Hence, the Human Resources and the Finance Offices are currently being re-aligned to help the changes implemented in line with the workforce and customer models.
We look forward to have a Customer and Workforce first approach in 2012-13. Our associates form a critical part of this development initiative. Faster growth prospects for aspiring individuals have been introduced to take up newer challenges and tasks within MapleCode. We look to have associates come forward with their thoughts, ideas and their newer suggestions always.
About MapleCode
MapleCode is a specialized Executive and Technology Search Business established in the year 2009. MapleCode is presently based in Bangalore, India and delivers specialized Search consulting services across India, Asia Pacific, Europe and Americas.
About the Author
Prashanth Vaidyan is a Senior Partner with the Technology Search Practice at MapleCode. He has been with the organization since inception and manages the Technology Mid Management Search assignments. Prashanth can be reach via prashanth.vaidyan@maplecode.com
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